Booking routines
1. Can I specify the cabin or apartment I want to book (e.g. Bakkebygrenda 2B)?
No, unfortunately not. We never confirm a cabin number, but it is always possible to request a certain cabin or apartment. We will try to accommodate all wishes as far as possible. The main reason for not confirming cabin or apartment numbers is that it may create problems for you as guest and for us as hosts if, for example, there is something wrong with the cabin or apartment that you have been promised.
2. We are a group of friends who want to book with you, but we are all under 20 years of age. Can we still book a cabin or apartment from you?
No, this is not permitted. There must be at least one person over 20 who is responsible for the group. The stay must also be registered against one person who is over 20. In the new year and easter periods all the guests staying in our cabins and apartments must be over 20 years of age. A valid ID-card will be requested at point of check in.
Paying for your stay
3. When must I pay for my stay?
25 % of the rental must be paid at least 12 days after the booking was made, and the remainder 75 % at least 60 days before arrival.
If booking takes place later than 6 weeks before arrival, the entire amount must be paid immediately, principally using a credit or debit card.
NB: When online booking is used for your accommodation we debit your creditcard. 25 % of the rental will be charged 12 days after the booking was made, and the remainder 60 days before arrival.
Deposit
4. How do I pay a deposit?
When you check in, we reserve the right to register your credit card. The deposit rate for 4 – 9 beds is NOK 1000, for 10 – 19 beds is NOK 2000 and 20 – 36 beds NOK 5000. The credit card/debit card will not be debited unless the guest agrees, we only reserve the amount temporarily. The deposit protects us against the cabins being vandalised, etc.
Cancellation insurance
5. What happens if I have to cancel my stay?
If you want your money returned in the case of cancellation, you must have paid cancellation insurance.
Prices for cancellation insurance:
4 to 9 beds: NOK 350
10 to 19 beds: NOK 700
20 to 36 beds: NOK 2000
Note that cancellation insurance must be paid with the first down payment of the rental to be valid. If accommodation is cancelled more than 30 days before arrival, the down payment is refunded, with a deduction of NOK 500 per unit. In the case of cancellation less than 30 days before arrival a medical certificate must be shown if the accommodation fee is to be refunded. (Only applies in the case of illness, serious accident or death). The cancellation insurance will not be refunded, and the cancellation must be made in writing.
Opening hours and keys
6. Where do we pick up the keys?
Keys can be picked up from our receptions at both Trysil Turistsenter and Trysil Høyfjellssenter
7. What are the opening hours of the reception?
During the winter season, the opening hours are as follows:
Monday – Thursday: 8 am – 6 pm
Friday – Sunday: 8 am – 11 pm
8. Where can we pick up our keys if we come after reception opening hours?
Keys are put into a key box at Trysil Høyfjellssenter outside the reception. At Trysil Turistsenter you should ring the bell that you find to the right of the main entrance. Our security guards will then help you find the keys.
Checking in and out
9. When can we check in and out of our cabin/apartment?
Check in at all ours cabins/apartments is from 5 p.m. and check out is 11 a.m. at the latest:
10. Is it possible to retain the cabin/apartment longer on check out day?
No, that is not possible. Late check out must be paid for, and costs NOK 500 of each hour commenced after check out time.
Cleaning and power
11. Can we clean the cabin/apartment ourselves?
No, there is a mandatory charge for cleaning, so it is not possible for you to do it yourselves. (In the summer season it is only mandatory on the large 16 bed or more cabins). You must clear and tidy before you leave. This means remove rubbish and empty bottles, if you have rented bed linen it must be taken off the beds and put by the entrance door, crockery must be washed and the dishwasher emptied. Ash must be removed from the fireplace.
12. Do we have to pay for power on days that we do not use the cabin/apartment?
Yes. Power is paid in advance, in the same way as with the rental and mandatory final cleaning.
Internet
13. Are there Internet connections in the cabin/apartment?
Snøhvit and Fjellrypa at Trysil Høyfjellssenter have Internet connection. Please contact the reception for bying the Internet connection. At Trysil Turistsenter you can get on net at the Velkomstsenter.
Equipment in cabins
14. Is there bed linen in the cabin/apartment?
No, you can either bring your own or rent it from us. Preferably book in advance. It costs NOK 100 per person, and the price includes bed linen and one large towel. There are quilts and pillows in all cabins and apartments.
15. Are there coffee machines, microwave ovens and dishwashers in the cabin/apartment?
Yes, these are standard fittings in all of our cabins and apartments.
16. Is there a ski storage cupboard in the cabin/apartment?
There is ski storage in all of our cabins and apartments, except at Skurufjellet.
17. Are there electric clothes driers in the cabin/apartment?
Yes, at Bakkebygrenda, Trysil Alpin apartments, Trysil Alpin cabin and Fagertoppen Høyfjellsleiligheter.
18. Are there cleaning materials, kitchen rolls/toilet paper in the cabin/apartment?
There are detergents, cloths, etc. in the cabin/apartment. Kitchen rolls and toilet paper are not included, but there is toilet paper in the cabin/apartment when you arrive.
19. Can we order firewood in advance for the cabin/apartment?
Yes, you can order firewood in advance so that it is in the cabin when you arrive. It costs NOK 85 per sack.
20. Can we rent extra mattresses?
No, we have no extra mattresses for rent. You are not allowed to have more people staying in the cabin/apartment than have booked in.
Transport
21. What is the easiest way to Trysil from Oslo/Gardermoen without a car?
The best alternative is to use the Trysilekspressen coach. This service has 7 departures daily from Oslo to Trysil. See the following link for route information: www.nor-way.no
This is how to drive to our receptions
22. Is there free parking at the cabins/apartments?
Yes, there is free parking for all of our guests. At Fagertoppen Høyfjellsleiligheter there is one parking space per apartment in our underground garage. At Trysil Høyfjellssenter, there is free driving to and from Fageråsen, key cards for the road boom can be obtained from reception. Tokens are distributed when you depart.
23. Must I have a car to get to and from the slopes?
No, all of our cabins and apartments are in walking distance of the slopes.
Rules of conduct
24. Can we have dogs in the cabins/apartments?
Yes, you can. We request all of our guests who bring dogs to vacuum the cabin/apartment before they leave.
25. Can we smoke in the cabin/apartment?
No, all of our cabins/apartments are non-smoking.
26. Can we bring our own stereo systems?
No, out of respect to your neighbours you may not use your own stereo system.
Special needs cabins
27. Can you recommend a cabin for wheelchair users?
At Skurufjellet, Trysil Høyfjellssenter, we have a six person cabin called ”Dobbel”. This cabin has been adapted for special needs’ users. It is on one level, has wide doors and low thresholds.
Allergy sufferers
28. Do you offer cabins/apartments adapted for allergy sufferers?
No, unfortunately not.
Skipass, ski rental and ski school
29. Can I pre-book skipass?
Yes, you can. You can pre-book ski school, skipass and ski rental at www.skistar.com/trysil
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